Shipping & returns information
At shellssellz, we pride ourselves on crafting unique items just for you. We aim to make our shipping and returns process as clear and straightforward as possible, ensuring a smooth experience from order to delivery. Find out more about how we handle your handcrafted goodies.
Frequently asked questions
We understand you might have questions about receiving and returning your shellssellz order. Here, you'll find answers to common queries regarding delivery times, charges, and what to do if you need assistance with your purchase. Our goal is to ensure you're delighted with every item you receive.
How long will it typically take for customers to receive their handcrafted goodies after ordering, and what are the delivery charges?
Standard delivery can be expected in 5-7 working days for personalised orders. Orders are sent with Evri, and delivery costs £3.99.
What's the process if a customer's order arrives damaged or goes missing?
Please contact us in the first instance so we can raise this with the delivery courier.
What should customers do if they want to return or exchange an item they've bought from shellssellz?
All personalised items are non-refundable. Should you need to request a refund or return for non-personalised items, please contact us.
Do you ship your lovely handcrafted items outside of the UK, and if so, how does that work?
No, we do not ship outside of the UK.
Got more questions?
If you couldn't find the answers you were looking for here, please don't hesitate to reach out to us. We're always happy to help and ensure your experience with shellssellz is as wonderful as our products.