Frequently asked questions
Welcome to the shellssellz FAQs page, your guide to understanding our handcrafted goods and how we do business. We've compiled answers to the most common questions to ensure your shopping experience is smooth and enjoyable. If you don't find what you're looking for, please don't hesitate to contact us directly, we pride ourselves on our customer service.
How can your handcrafted goods be personalised?
Most of our products can have a name added, or a colour changed, to make them truly unique for you. We love creating items that reflect your individual style.
Do you take special requests?
If you have a specific request in mind that goes beyond our standard personalisation options, please don't hesitate to contact us. We are always happy to discuss bespoke creations.
How can I get in touch with you?
You can reach us via email at [[email]] or through the contact form on our website. We aim to respond to all enquiries within 24-48 hours.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal, for secure and convenient transactions. All payments are processed in GBP.
Where do you ship?
We currently ship within the United Kingdom ONLY from our Northamptonshire base.
What is your return policy?
We want you to be completely happy with your purchase. Please see our Shipping & Returns page for detailed information on our return policy.
How long does delivery take?
Delivery times vary depending on the item and customisation. We aim to get your personalised items sent and received within 5-7 working days. You can find estimated delivery times on each product page and detailed information on our Shipping & Returns page.
Crafted with care, just for you
At shellssellz, every item is handmade with passion and precision. We are committed to providing unique, high-quality goods and exceptional customer service. Join our growing customer base and discover the perfect handcrafted item for yourself or a loved one.